SUGC Terms & Conditions — Know Your Rights and Responsibilities Before Using the Platform

The table below provides a quick overview of sugc's key rules. For full details, please refer to the relevant sections.

These Terms & Conditions ("Terms") constitute a legal agreement between users of the sugc platform ("you" or "Member") and the company operating sugc ("sugc", "we", "us").

By accessing sugc via sugc.win, the mobile app, or any other channel — whether by registering or using any gaming service — you are deemed to have fully read, understood, and agreed to these Terms & Conditions.

Sugc is an online gaming and betting platform for users in Bangladesh. These Terms & Conditions apply to all services offered on sugc — including Sports Betting, casino games, slots, live games, and more.

To use gaming services on sugc, you will need to create an account. During registration, you must provide accurate, complete, and up-to-date information.

• Each individual is permitted only One Account You may open. Opening multiple accounts will result in all accounts being suspended and all funds being forfeited.
• You are responsible for keeping your account password confidential. You must not allow anyone else to access or use your account.
• Any unauthorised access to your account must be reported to sugc immediately.
• Verification of the mobile number or email address provided at registration is mandatory.
• Please notify sugc immediately if any of your account details change.

To use the sugc platform, you must be at least 18 Years is required. No minors are permitted to register or engage in gaming on sugc.

Sugc may request identity verification at any time. KYC (Know Your Customer) verification is mandatory, especially before processing withdrawals.

• Copy of National ID (NID) or Passport
• Bank account or mobile banking verification
• Proof of Address (if required)

Sugc reserves the right to suspend withdrawals if KYC verification has not been completed. All information you submit is kept strictly confidential.

Sugc supports Bangladesh's leading mobile banking methods — bKash, Nagad, and Rocket — as well as bank transfers. All transactions are processed in BDT.

• Minimum Deposit: BDT 500
• Minimum Withdrawal: BDT 1,000
• Deposit Processing: Usually instant
• Withdrawal Processing: 1–3 business days
• Withdrawals must be made to the same payment method used for the deposit — withdrawals to third-party accounts are not permitted.
• Sugc reserves the right to withhold payments in cases of suspected fraud or suspicious activity.

Sugc regularly offers various bonuses and promotional deals. Each offer has its own terms, which must be read before acceptance.

• Wagering requirements must be met before bonus funds can be cashed out.
• Usually equal to the bonus amount 15x to 30x Turnover requirement — may vary depending on the specific offer.
• Bonuses may not be combined with other bonuses unless explicitly stated in the promotion.
• Bonuses are generally valid for 7 to 30 days. Expired bonuses will be cancelled automatically.
• Sugc reserves the right to modify its bonus program or discontinue any promotion at any time.

All games on sugc use certified Random Number Generator (RNG) technology, ensuring completely random and unbiased outcomes. Regular third-party audits confirm that no manipulation takes place.

• The rules for each game are available on that game's individual information page.
• Bets cannot be changed or cancelled once placed.
• Sugc reserves the right to void payouts made unintentionally due to technical errors.
• Odds in live betting change in real time — the odds at the moment a bet is accepted are final.
• Sugc reserves the right to review the outcome of any bet or game.

The following activities are strictly prohibited on the sugc platform. Violations may result in account termination and legal action:

• Creating or logging into an account using another person's identity
• Using sugc for money laundering or illegal financial transactions
• Any attempt at hacking, use of bots, automation, or gaining unfair advantages
• Harassing, threatening, or defrauding other members
• Colluding or entering into dishonest arrangements with other players
• Accessing the platform from restricted countries or jurisdictions, or using a VPN to bypass restrictions

Sugc takes the protection of your personal data very seriously. The sugc Privacy Policy forms an integral part of these Terms & Conditions.

Sugc may collect and use your information for the following purposes:

• Service Delivery & Account Management
• Identity Verification & Fraud Prevention
• Reporting to regulatory authorities (as required by law)
• Personalised promotional offers (subject to consent)

For more details, visit our Privacy Policy Read.

All content on the sugc platform — including logos, designs, software, games, text, and images — is the intellectual property of sugc or its licensors. No content may be copied, distributed, or modified without prior permission.

You may use the sugc platform for personal, non-commercial purposes only. Commercial use requires prior written consent from sugc.

You may request account closure at any time by contacting sugc Support. Please withdraw any remaining balance before your account is closed.

• Sugc may suspend or close your account without notice if these terms are violated.
• Accounts inactive for an extended period (over 24 months) may be declared dormant.
• Accounts self-closed for Responsible Gaming reasons may take some time to be reinstated.

Sugc provides its services on an "as-is" basis. While we strive to maintain the highest standards of service, sugc is not liable for the following:

• Losing a game due to an internet disconnection
• Delays or failures caused by third-party payment systems
• Losses resulting from unauthorised use of your account credentials (where caused by your own negligence)
• Force majeure (natural disasters, government directives, etc.)

In the event of any dispute, sugc's liability is limited to the amount of your most recent deposit to your account.

Sugc reserves the right to update these Terms & Conditions at any time. For significant changes, we will endeavour to notify you via email or a platform notice.

Continued use of sugc following any changes constitutes your acceptance of the updated terms. We recommend checking this page regularly.

Applicable Law: These Terms & Conditions are governed in accordance with the rules of the international gaming licensing authority. Any disputes shall be resolved through arbitration.