Sugc Privacy Policy — How Your Personal Information Is Collected, Used, and Protected

Since the day sugc launched, one principle has remained constant — our members' personal information belongs to them. We collect only the data that is strictly necessary to deliver sugc's services effectively.

This Privacy Policy applies to all sugc users in Bangladesh — regardless of whether you access the platform via website, mobile app, or any other channel. By creating an account or using sugc's services, you are deemed to have accepted this Policy.

This policy has been written in plain, straightforward English so that every member can understand it easily. We have deliberately avoided complex legal language in order to present everything as clearly as possible.

Sugc may collect different types of information depending on the situation. Full details are provided below:

a) Registration & Identity Information

• Full Name, Date of Birth & Gender
• Mobile number and email address
• Current Address
• National ID (NID) or Passport Number (for KYC verification)

b) Financial Information

• Mobile banking number (bKash, Nagad, Rocket)
• Bank account details (if required)
• Deposit & Withdrawal History

c) Technical Information (Automatically Collected)

• IP Address & Device Type
• Browser version and operating system
• Log of time spent on the platform and gaming activity
• Cookies & Session Data

Sugc uses your information only for specific, legitimate purposes. We never use your data for any other purpose without your consent.

• Account Management: To create, verify, and secure your account.
• Payment Processing: To process deposits and withdrawals securely.
• Customer Support: To address your questions and resolve any issues.
• Security Assurance: To detect fraud, money laundering, and other illegal activities.
• Legal Compliance: To meet regulatory compliance requirements.
• Promotional Communications: To send you new offers and updates, subject to your consent.
• Service Improvement: To analyze user experience and help us improve sugc.

Sugc does not sell your data or share it with third parties for advertising purposes. However, your information may be shared in certain limited circumstances:

• Payment Providers: Necessary information is shared with payment providers such as bKash and Nagad solely to process your transactions.
• Technology Partners: Trusted software providers that support platform operations — contractually bound to comply with sugc's privacy policy.
• Law Enforcement Agencies: Where required by a court order or valid government directive.
• Audit & Compliance: To maintain licensing with international gaming regulatory authorities.

Sugc uses cookies and similar technologies on its website and app. Cookies are small data files stored on your device.

Types of Cookies Used by sugc:

• Essential Cookies: Required to maintain login sessions and ensure platform security.
• Performance Cookies: To analyze which sections of the platform are most frequently used.
• Functional Cookies: To remember your preferences such as language and theme.
• Marketing Cookies: To show you relevant ads, only with your consent.

You can disable cookies through your browser or device settings. However, disabling essential cookies may prevent some sugc services from functioning properly.

Sugc employs industry-leading technology and practices to protect your data. Our security systems are regularly audited by independent third parties.

• SSL/TLS Encryption: All data transfers are secured with bank-grade 256-bit encryption.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Secure Data Centers: Data stored on ISO-certified international-standard servers.
• Penetration Testing: Regular penetration testing is conducted to identify and address security vulnerabilities.
• Access Control: Only authorized personnel can access your information.

Sugc does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.

• Account Information: Up to 5 years after account closure (for legal compliance purposes).
• Financial Transaction Records: 7 years (in accordance with international AML regulations).
• Customer Support Message: 2 years after the issue is resolved.
• Cookies & Session Data: Upon session expiry, or a maximum of 1 year.

Once the designated retention period expires, sugc securely deletes your data or anonymizes it so that you can no longer be identified.

As a sugc member, you have several important rights over your own personal information:

Sugc is strictly for adults aged 18 and above. We never knowingly collect information from minors.

If it is found that a minor has registered on sugc, the account will be immediately closed and all associated data will be permanently deleted.

If a parent or guardian suspects their child is using sugc, please contact sugc Support immediately.

The sugc platform works with trusted third-party services — such as payment processors, game software providers, and analytics tools. Every partner is contractually bound to sugc and committed to protecting your data.

Third-party service providers may have their own privacy policies, which sugc does not control. Please review the relevant provider's policy to understand how your data is handled.

Some sugc services may be operated on international servers, which means your data could be processed outside of Bangladesh.

Regardless of where data is processed, sugc ensures the highest international data protection standards are upheld. sugc complies with GDPR and other applicable international data protection regulations.

Sugc may update this Privacy Policy from time to time. For any significant changes, we will notify you by email or through a notice on the platform.

Continued use of sugc after any changes are made will be considered your acceptance of the updated Privacy Policy. The "Last Updated" date at the top of the page is always kept current.